Frequently asked questions
Sending
What shipping methods are available?
We provide several delivery options. Depending on the seller and the product, you can choose one of the following methods:
Courier services CDEK and KazPOST, which provide reliable and fast delivery to various regions.
Some stores offer self-shipping options, and you can select this shipping option when placing your order.
Courier services CDEK and KazPOST, which provide reliable and fast delivery to various regions.
Some stores offer self-shipping options, and you can select this shipping option when placing your order.
Do you ship worldwide?
Yes, we strive to meet the needs of our customers worldwide. However, the availability of international shipping depends on the seller's choice and the specific product. In most cases, we provide the ability to ship orders worldwide.
How long will it take to receive my parcel?
Delivery times may vary depending on your location and the shipping method you choose:
In Kazakhstan: on average, delivery takes from 3 to 7 days. In cities, this time can be reduced to 1-2 days.
International shipping: Shipping times outside of Kazakhstan can vary significantly and depend on the destination country. When placing your order, you will be able to see the expected delivery times for your specific location.
In Kazakhstan: on average, delivery takes from 3 to 7 days. In cities, this time can be reduced to 1-2 days.
Payment
What payment methods are accepted?
For your convenience, we provide the following payment methods:
Payment by Visa cards.
Payment by MasterCard.
At the moment the store does not work for payments using Kaspi.
Payment by Visa cards.
Payment by MasterCard.
At the moment the store does not work for payments using Kaspi.
Is it safe to buy online?
We make every effort to ensure the security of your online purchases. It is important to note that the company https://freedompay.money/ is responsible for the safety of your financial data. We cooperate with reliable partners to ensure the highest level of security when paying.
However, when paying online, always be vigilant and beware of direct payments to sellers. It is recommended to make payments through official and secure systems provided by our site. In case of direct payments to sellers, the site administration is not responsible for possible problems, such as non-fulfillment of the order or receipt of a defective product. Your safety is our priority, and we recommend that you exercise caution when making payments.
However, when paying online, always be vigilant and beware of direct payments to sellers. It is recommended to make payments through official and secure systems provided by our site. In case of direct payments to sellers, the site administration is not responsible for possible problems, such as non-fulfillment of the order or receipt of a defective product. Your safety is our priority, and we recommend that you exercise caution when making payments.
Order and return
How do I place an order?
To place an order, please follow these steps:
Select the product you are interested in on our website.
Make your payment online by following the instructions on the checkout page.
After successful payment, your order will be automatically placed in our system.
Select the product you are interested in on our website.
Make your payment online by following the instructions on the checkout page.
After successful payment, your order will be automatically placed in our system.
How can I cancel or change my order?
To cancel or change your order, please follow these steps:
Go to your personal account using your credentials or register if you do not have an account, using the same email you specified when ordering the product.
In your personal account, you can find information about your orders and perform the necessary actions, such as canceling or changing an order.
Go to your personal account using your credentials or register if you do not have an account, using the same email you specified when ordering the product.
In your personal account, you can find information about your orders and perform the necessary actions, such as canceling or changing an order.
Do I need an account to place an order?
You do not need an account to place an order. However, if you need to cancel or change an order, you will need an account.
How can I track my order?
Once your order is confirmed, you will be sent an order number. To track your order, go to the order tracking page (https://shop.geo-hub.kz/order-tracking/).
Enter the order number and the email address you provided when placing your order. You will be able to see the current status and location of your package.
Enter the order number and the email address you provided when placing your order. You will be able to see the current status and location of your package.
How can I return an item?
To return the product, please contact our Call Center. Our specialists will be ready to help you with the return procedure and provide the necessary information on the requirements and terms for returning the product.